COVID-19 related queries

What are you doing to ensure safety?
We are adhering to all appropriate health and hygiene standards in line with guidance from the World Health Organisation. We are maintaining the highest standards of hygiene at all of our physical locations and ensuring our people only report for work if they are fit and healthy.

What about the safety of your drivers?
Our delivery partners are monitoring the health of their drivers closely; vehicles are disinfected daily and drivers are washing their hands and using hand sanitiser regularly.

How do I return products if I can’t visit the post office/a parcel drop-off location due to movement restrictions?
We organise pick-ups directly from your home, so there is no need to go to a post office or other drop-off location.

Are you operating a normal delivery service?
Yes – we are delivering as normal.

If my order is delayed does that affect my returns period?
No, you have 28 days from receipt of your order to request a return, and a further 14 days following your return request to return the items to us. If, for any reason, you cannot make your return request or arrange collection in this time please contact our customer care team so we can assist you.

Can deliveries be contact free?
Yes contact-free delivery is available to request from your courier upon delivery.

 How do I make a purchase?

Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘mini bag’ at any time. When you’re ready to place your order, select Proceed to Checkout from the mini bag and follow the straightforward prompts to complete our one-step checkout process.

How will I know if you have received my order?

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point you will receive a second email from us confirming your order.

Can I exchange my order?

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as credit, which will enable you to purchase a replacement item quickly and seamlessly

Is my personal information confidential?

Please rest assured that we consider all information you share with us to be completely private and confidential.We will never share, rent or sell your personal information without your consent.For more details, please read the Privacy terms for DiyCustomprints.In order to register as a user of DiyCustomprints, we ask you to provide your name, mailing address and email address.We may use these details to notify you of new goods and services via email.If you do not wish to receive such an E-mail, please update your account preferences by clicking My Account and Managing Preferences.In order to process a credit card order online, we need additional information, including your billing address, shipping address, phone number, credit card number and credit card expiration date.We will only use your billing and credit card information to process your order and notify you of delivery.Please note that Diycustomprints does not retain any of your details on the Diycustomprints website and, therefore, these details are not protected in any way on the Diycustomprints website.Navigation information is used only for internal purposes to enhance the customer shopping experience and site availability and is not Shared with any external parties.