The store allows refunds of unopened items within 10 days.Due to the impact of COVID-19 on our retail network, we have extended the online return period to 30 days.
Before initiating a return, ensure that the items involved meet the following criteria:
– Received less than 30 days ago.
– Your products are still in their original state and packaging.
-The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached.
-We cannot process the return of any faulty item.
If you find that the product you receive is defective, misshipped, or damaged, please contact us at firstname.lastname@example.org.
We encourage you to specify in your email any information that can help us understand the reason for the return or the defect found in the returned product.
No.382 ND-200, McClusky, ND 58463 , United States
T: +1 701-363-2704
Zip Code: 58463
Who pays for the shipping costs when making the return?
a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.
If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.
b. If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.
In return, we invite you to follow the following procedure:
1..Include your order number, contact information, and the name of each item returned, as well as the number and reason for the return.
2. Prepare your package
Please note that packages that do not contain return information will take longer to process.
3. Attach the return label provided on the package.
4. Get off at the nearest UPS.
If you have any questions, please contact customer service so that we can support you throughout the return process.
The refund applies to unopened items in the online order and will appear on the original card within 7 business days of receiving the package.
Once your refund has been accepted, you will receive confirmation via email.According to your bank, the refund amount will be displayed on your card within 7 business days after the goods are returned from the warehouse.
Our contact information and address:
Company Name: Diycustomprints Co.,Ltd
Contact Department: Customers Service Dept.
Tel: +1 701-363-2704
Address: No.382 ND-200, McClusky, ND 58463 , United States